Privacy and Policy

1. Introduction

Reactore Solutions (Pty) Ltd (Registration Number: 2013/076669/07) ("Reactore" and/or "us" and/or "our") respects your privacy and is committed to protecting it.  
This privacy policy (“Privacy Policy”) is intended to inform you of our privacy practices, of the choices you can make about the way your information is collected online, and how that information is used by us.
Certain portions of our websites, the Platform and Apps may have been structured so that you can access such website(s), Platform or Apps without identifying yourself or revealing any personal information. However, should you wish to make full use of our website(s), Platform and Apps you may be required to provide us with personal information and accordingly we have made this notice available.
When you register:

1.4.1. you are responsible for maintaining the confidentiality of your password.

1.4.2. you agree to notify us immediately of any unauthorized use of your password and access to our website(s), Platform or Apps.

2. Definitions

In this Privacy Policy, the following words and expressions have the meanings indicated:
“App(s)” means any software application developed utilizing the proprietary technology and tools provided by the Platform (whether operated by Reactore as principal or by any user of the Platform);
"personal information" is as defined in the Protection of Personal Information Act 4 of 2013;
“Platform” means Reactore’s proprietary Devum™ platform that streamlines the creation, deployment, and management of digital applications and tailored advanced features for business needs, supporting a wide range of applications, from mobile to web-based, leveraging enhanced performance, scalability, and security;
"user" and/or "you" and/or "your" means any person who accesses any website, platform or App and/or purchases our Services from time to time and/or or uses or accesses any Services, including your employees, representatives, consultants, contractors and agents who are authorized to use or access the Services, or have been supplied with user identification(s) and password(s) (whether by you or by Reactore at your request), even if no charge is due or registration is needed;
“Services” means any services we or any of our affiliates may provide to you via any website(s), Platform or App;
“term and conditions” means the terms and conditions pursuant to which you utilise any website(s), Platform or App. In the event of a conflict between this Privacy Policy and any of the terms and conditions, the terms and conditions will prevail;
"the website(s)" mean,, and all sub-pages thereof, including but excluding links to external sites;
Any capitalised term utilised in these in this Privacy Policy but not defined herein, shall have the meaning ascribed to such term in the platform terms.

3. Applicability

This Privacy Policy applies to the websites(s), Platforms and Apps only and is not applicable to other related websites, platforms or applications not specifically included.
The websites(s), Platforms and Apps may contain links to or from other sites or platforms and/or applications ("linked sites") which are not governed by this Privacy Policy. Accordingly, Reactore is in no way responsible for the content or the privacy and security policies employed by linked sites.
Reactore will not share your personal information with those linked sites.

4. Types of information collected

When you utilise a website, Platform or App, we may need to collect certain information about you. This information may include, but is not limited to:

4.1.1. your full name and the names of your users;

4.1.2. your email address and the email addresses of your users;

4.1.3. your job title (role), industry and business name;

4.1.4. your contact telephone and mobile phone numbers and those of your users;

4.1.5. your physical address;

4.1.6. your payment details;

4.1.7. data pinpointing your and/or your users’ approximate or precise location;

4.1.8. your and/or your users’ photos and videos;

4.1.9. your assets including equipment and facilities and those of your users.
The supply of personal information by you to Reactore is voluntary and not mandatory. However, if you choose not to supply any personal information, certain consequences may naturally flow from such a refusal, such as preventing Reactore from concluding or performing any contract with you, or preventing Reactore from complying with one or more of its obligations in law.
Once you choose to provide us with your personal information or that of any of your users, it will be used for the purposes of:

4.3.1. website, Platform and App functionality, including to enable you and/or your users to utilise the website(s), Platform and/or the Apps;

4.3.2. enabling Apps developed by clients using the Platform to provide usability and functionality;

4.3.3. supplying you with the requested Services, including setting up your account;

4.3.4. performance of our obligations to you under the terms and any other agreement we may conclude with you;

4.3.5. allowing us to develop, test, and provide the Services and underlying software and documentation;

4.3.6. helping us to better understand your needs and interests in the future, and contacting you regarding products and services that we may offer on our own behalf or on behalf of others, including demos and trials;

4.3.7. providing you with updates and marketing communications, including our promotional competitions and promotional offers from time to time;

4.3.8. extracting certain information that, either alone or in conjunction with other information which we may decide to include, can be used to make up anonymized data sets which we may use for any lawful purpose in perpetuity. For the purposes hereof, anonymized data sets may include any personal information on an aggregated basis except i) any information which is protected by a separate license agreement between you and Reactore or any of our affiliates; ii) information that can readily be used to identify a specific individual’s identity (or as otherwise protected by applicable law), either alone or when combined with other information from another source; iii) protected information (if any) which has not been de-identified in accordance with any applicable law, prior to incorporation in the anonymized data set, or iv) information which can be used to easily identify you as the source,

in conformity with the provisions of the Electronic Communications and Transactions Act 25 of 2002; and in compliance with the conditions for lawful processing of personal information in terms of the Protection of Personal Information Act 4 of 2013, to the extent applicable.
We respect your privacy and undertake not to sell, rent or lease your personal information to others.
Certain non-personal information may be collected while you are using the website(s), Platform and the Apps. This will comprise data about usage and service operation that is not associated with a specific personal identity. Reactore may collect and use this non-personal information to evaluate how the platform is being used.
Most non-personal data is collected via cookies or other analysis technologies. The website(s), Platform and the Apps pages may use cookies, web beacons and other technologies for data analysis and potential personalization of the platform and services offered. These cookies may fall within one of the following categories, which are based on guidance published by the International Chamber of Commerce:

4.6.1. Strictly necessary cookies: These are cookies that are required for the operation of our platform. They could include, for example, cookies that enable you to log into secure areas of the website(s), Platform and the Apps;

4.6.2. Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around the website(s), Platform and the Apps when they are using it. This helps us to improve the way the website(s), Platform and the Apps works, for example, by ensuring that users are finding what they are looking for easily. In this regard we have activated the Hubspot Analytics in relation to the website(s). We may link information stored in cookies such as your age, gender, interests and country with your personally identifiable information and we may use such information to gather statistics about the number of people who visit the platform and their ages, genders and interests;

4.6.3. Functionality cookies: These are used to recognise you when you return to the website(s), Platform and the Apps. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region); and

4.6.4. Targeting cookies: These cookies record your visit to the website(s), Platform and the Apps, the pages you have visited and the links you have followed. We will use this information to make the website(s), Platform and the Apps and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
These technologies may vary, but in many cases may involve a small file stored locally on the computer used to access the website(s), Platform and the Apps, and may be used to store and collect information relating to your viewing and use of the website(s), Platform and the Apps. Information collected through cookies is used to create a profile of our users. A profile (to the extent you are required to create one) is stored information we keep on individual users that details their preferences, their use and request history and behavioral activity, and can minimise the need for you to re-enter information.
Most cookies expire after a defined period of time, or you can delete your cookie file at any time. Most web browser software is initially set up to accept cookies, or you may see a message on the website(s), Platform and the Apps requiring your consent before we store a cookie on your computer. You can reset your web browser software to refuse cookies or to indicate when a cookie is being sent. However, some parts of the website(s), Platform and the Apps will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you will not be able to set personalised preferences, and/or may have difficulty completing transactions.
Reactore may collect your computer’s IP (internet protocol) address and domain name address, the identity of your internet service or access provider, the type of web browsing software you use, your computer’s operating system, the URL of the web page from which you came to visit the website(s), Platform and the Apps and the language you selected for your web browsing software (collectively referred to herein as clickstream data). We use these technologies to identify our users, to help diagnose problems with our server or Apps, and to administer the platform and the services offered thereon.
Personal information given to Reactore may be transferred across provincial and country borders for the purposes of service provision, website hosting, data consolidation, storage and simplified customer information management.  

5. Sharing of your information

Reactore will not share personal information with any third parties without your permission, unless required by law enforcement action, subpoena, or local law.  

6. Social media

Should you share the platform or any Reactore content on any social media platform such as Facebook, Twitter, LinkedIn or Instagram your activity may be visible to third parties depending on your chosen privacy settings on the applicable social media platform(s).
It is important that you understand the terms and conditions (including the privacy policy) of each social media platform as such rules will apply to you. The privacy policy of such social media platforms will govern the information obtained from you by these social media platforms and the way it is used.

7. Reactore’s social media platforms

Reactore may operate various social media communities on platforms such as Facebook, LinkedIn, YouTube, Twitter and Instagram. When you connect with us via any such platform, we may receive personal information about you. The manner in which your personal information may be used will be set out in the applicable privacy policy of such social media platform. You should read the privacy policy in relation to each such social media platform together with this Privacy Policy.

8. Privacy preferences

Reactore will not use your personal information for a different purpose than the one stated when you provided your data. You may opt out of communications about updated information, new services and marketing messages at any time.

9. Security

Reactore undertakes to take all reasonable measures to protect the information you provide us.

10. Changes to this Privacy Policy

Please note that this Privacy Policy is subject to change at any time. The amended Privacy Policy will be made available on the website(s), Platform and the Apps. You are encouraged to review this Privacy Policy at the inception of each session.

11. Inquiries

If you have any inquiries about this Privacy Policy, please contact

12. General Provisions

This Privacy Policy is governed by the laws of the Republic of South Africa.
In the event of any dispute arising between you and Reactore in relation hereto, you consent to the jurisdiction of the High Court of South Africa (Western Cape Division, Cape Town) (notwithstanding that the quantum in the action or proceedings may otherwise be beyond the monetary jurisdiction of that court).
Reactore may assign any of its rights and/or obligations under this Privacy Policy at any time without giving you notice. You may not assign any of your rights and/or obligations under this Privacy Policy without our prior written consent, which we will not unreasonably withhold.

13. Acceptance of policy

By using the website(s), the Platform or any App, or otherwise providing your personal information to Reactore, you signify your acceptance of our Privacy Policy. If you do not agree to this Privacy Policy, please do not use the website(s), Platform or any App or provide any personal information to Reactore.

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